Refund & Cancellation Policy

Digital Service Nature

Our services are delivered in digital form, such as providing access to platform resources and project-related information.
Due to the nature of digital delivery, once access is granted, the service is considered provided and may be treated as “consumed.”
For this reason, fees are generally non-refundable after platform access becomes active or digital access is delivered.

A refund request may be reviewed only if a verified technical issue on our side prevents you from accessing the agreed digital service.
If our technical team is unable to resolve the verified access issue within 7 working days, you may be eligible for a refund review.
Issues related to the user’s internet connection, device settings/compatibility, or third-party app restrictions (including WhatsApp limitations) typically do not qualify as refundable technical failures.

To request a refund, users must provide clear evidence of the issue, such as screenshots or a short screen recording that shows the access problem.
Requests must be submitted via official support channels only (Email or WhatsApp) so that communication can be properly documented.
Our technical team may verify relevant records or logs (where applicable) to confirm whether the access restriction was caused by our systems.

Refund requests should be initiated within 7 calendar days of the initial payment date.
Requests submitted after the 7-day window may not be eligible for review, except where required by applicable law.

If a refund is approved, processing is typically completed within 3 to 5 business days.
Processing time can vary depending on third-party payment providers and their settlement schedules.

Some payment providers (banks, Easypaisa, JazzCash, or similar services) may apply non-refundable processing fees.
If such charges apply, they may be deducted from the refundable amount.
Where possible, we will confirm the final refundable amount before processing so you understand the net refund value.

This policy applies strictly to platform access fees or digital service fees.
We do not provide refunds based on individual task earnings, project availability, personal performance, time constraints, or work outcomes, as these can vary by user and depend on external factors.

Users may stop using the service at any time.
However, cancellation does not automatically entitle a user to a refund of previously paid fees unless the technical eligibility conditions above are met.

To protect genuine users and maintain service integrity, refund misuse, false claims, repeated abuse, or contradictory evidence may lead to refusal of a refund request.
We reserve the right to refuse service in cases where a pattern of suspicious or abusive behavior is identified.

All refund requests are reviewed on a case-by-case basis using the stated conditions, communication records, and technical verification.
Decisions are made to ensure fairness, transparency, and consistent application of this policy.

We may update this policy to reflect operational improvements or compliance requirements.
Any updates become effective once published on the website.